Vacancies

A Team Leader / Supervisor is a natural leader. They manage people, operations, projects and more to deliver tangible outcomes for their dealership. As a team leader / supervisor, a successful apprentice will be in charge of determining their team’s direction and utilising their best qualities to achieve the company’s goals. People who complete this Apprenticeship will have skills to take them into a wide range of positions within their Ford Dealership or indeed across the network. An Apprentice’s key duties could include, but are by no means limited to, supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships within and outside the business. Training provided will include Leading people Managing self Building relationships Communications Finance Project Management Typical Working Week – Monday-Friday, 9am – 5pm. Future Prospects – A Ford Apprenticeship provides an opportunity to secure a rewarding long-term career with Ford and within the automotive industry. Once qualified and experienced there is unlimited scope for career progression and earning potential. Level of Apprenticeship – The Apprentice will undertake this programme at Level 3 for 18 months. Duration of Programme – 18 months. College Attendance There is no requirement to attend a Ford Centre of Learning. This Apprenticeship is delivered in the workplace Support in the workplace In addition to receiving support from a dedicated mentor within the workplace, Apprentices also have a dedicated Skills Coach from Skillnet. The Skills Coach will support the Apprentice throughout the duration of the Apprenticeship Programme and will visit the Apprentice on site every 8 weeks to review and monitor progress and performance.

The role of the service advisor Apprentice at Ford is to deliver high quality products and services to the customers of the dealership. The core responsibility is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care or gaining insight through measuring customer satisfaction. You may be the first point of contact for some customers. Your actions will influence the customer experience and their satisfaction with Ford and the dealership. The Apprentice must demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The Apprentice will provide service in line with Ford and the dealership’s customer service standards and strategy and within appropriate regulatory requirements Training provided will include Customer Service principles Customer focused experience Regulations and legislation with the organisation Principles of Business Communication styles Interpersonal skills Typical Working Week – Monday-Friday (may include Saturdays) 8:30am – 5:30pm Future Prospects – A Ford Apprenticeship provides an opportunity to secure a rewarding long-term career with Ford and within the automotive industry. Once qualified and experienced there is unlimited scope for career progression and earning potential. Level of Apprenticeship – The Apprentice will undertake this programme at Intermediate Level 2 for 15 months Duration of Programme – 15 months College Attendance There is no requirement to attend a Ford Centre of Learning. This Apprenticeship is delivered in the workplace Support in the workplace In addition to receiving support from a dedicated mentor within the workplace, Apprentices also have a dedicated Skills Coach from Skillnet. The Skills Coach will support the Apprentice throughout the duration of the Apprenticeship Programme and will visit the Apprentice on site every 8 weeks to review and monitor progress and performance.