Kia Apprenticeship

Service Advisor

The role of the service advisor Apprentice at Ford is to deliver high quality products and services to the customers of the dealership.

The core responsibility is to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care or gaining insight through measuring customer satisfaction. You may be the first point of contact for some customers.

Your actions will influence the customer experience and their satisfaction with Ford and the dealership. The Apprentice must demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to customers. The Apprentice will provide service in line with Ford and the dealership’s customer service standards and strategy and within appropriate regulatory requirements

Training provided will include

  • Customer Service principles
  • Customer focused experience
  • Regulations and legislation with the organisation
  • Principles of Business
  • Communication styles
  • Interpersonal skills

Typical Working Week – Monday-Friday (may include Saturdays) 8:30am – 5:30pm

Future Prospects – A Ford Apprenticeship provides an opportunity to secure a rewarding long-term career with Ford and within the automotive industry. Once qualified and experienced there is unlimited scope for career progression and earning potential.

Level of Apprenticeship – The Apprentice will undertake this programme at Intermediate Level 2 for 15 months

Duration of Programme – 15 months

College Attendance

There is no requirement to attend a Ford Centre of Learning. This Apprenticeship is delivered in the workplace

Support in the workplace

In addition to receiving support from a dedicated mentor within the workplace, Apprentices also have a dedicated Skills Coach from Skillnet. The Skills Coach will support the Apprentice throughout the duration of the Apprenticeship Programme and will visit the Apprentice on site every 8 weeks to review and monitor progress and performance.

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